Terms & Conditions, Privacy & Cookie Policy

Cookie Policy

Cookie Policy

Like most websites, this site uses cookies

By using this website (moss-grove.co.uk), you agree that cookies will be placed on your device. These cookies are from trusted third parties in order for our shopping cart system to function properly and also to help gather information on which areas of this site are most interesting and how they perform in search engines. These cookies do not contain any sensitive information that can uniquely identify you as a person.

A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser for analytics on how well this website is performing.

Each cookie could be stored by your browser on your computer's hard drive. The information obtained from the cookie will be used to remember items you place in your shopping basket, to track your shopping session progress and may also be used to improve the website's usability and for marketing purposes.

Cookies Set by Many Thanks

We do not set any cookies. All our cookies are set by trusted third party providers detailed below.

Third party cookies

We use a number of suppliers who may also set cookies on their websites’ on its behalf. Many Thanks does not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More info
Google Analytics _utma
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Google Analytics - These cookies are used to collect information about how visitors use this site. This information is used to compile reports and to help improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Analytics do not collect any personal information as identified in their privacy policy. Google also have a browser plugin that allows users to opt out of their analytics. Google Privacy Policy
Add This uid
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AddThis tools set cookies as part of its user measurement and analytics functions.

Add This Privacy Policy
EKM Systems ekm_USERNAME
ekm_pp_USERNAME
ekm_tmp_ORDERNUMBER
EKM Systems uses these cookies which are classed as 'Essential' and are used to allow our website to provide you with functioning ecommerce facilities. EKM Privacy Policy

Most web browsers allow you to refuse to accept cookies

The AboutCookies.org website contains comprehensive information on how to do this on a wide variety of browsers. This website is not associated with Many Thanks and therefore we are not responsible for their content.

Please be aware that restricting cookies will have a negative impact upon the usability of many websites, including this one. For example, you may have difficulties logging in to an account or buying products from our shopping site.

Our Contact details:

Thanks Again
Many Thanks, 3 The Cross, Mauchline, Ayrshire, KA5 5DA , Scotland
Phone: +44 (0) 1290 550660
Email: carol@thanks-again.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept online payments through PayPal. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. PayPal accepts all major credit cards, including Master Card, Visa, Amex and Switch.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All products are sent using Royal Mail recorded Post. Any orders over £40.00 will also be covered by insurance.
The shop offers a choice of sending by First or Second Class postage (all items over 750g can only be sent by Royal Mail First class Post.) All items will be appropriately packages to ensure they arrive an acceptable condition.

Delivery Schedule

In general all orders will be dispatched on a Friday, however we will make exception should you require. Simply email us with the special request.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

We are currently not VAT registered.

Credit Card Security

We accept online payments through PayPal. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant

Guarantee

All items are quality checked prior to dispatching in the appropriate packaging and postage.

Reaching Us

If you need to reach us, please email us using the link on the contact page, alternatively, you can call on (International +44 (0) 1290 550660 or write to us at Thanks Again, Many Thanks, 3 The Cross, Mauchline, Ayrshire, KA5 5DA, Scotland.

Privacy Policy

Thanks Again do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this website only for session tracking purposes in line with standard e-commerce requirements and analytical usage by EKM Powershop and Google Analytics. We do not collect any other information over and above the absolute minimum requirements for operating an e-commerce website and analysis to enhance our website optimisation.

Returns Policy

Thanks Again must be advised of any damaged item within two working days of receipt. These items must be returned to us before refund or exchange.

Returned items may be accepted within seven days of receipt, however postage charges will be incurred by the customer. Prior agreement with Thanks Again is imperative in order to secure item refund.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm